How a Delhi retail chain cut WhatsApp reply time to 5 minutes
Missed WhatsApp inquiries were the silent revenue leak. Leads from ads and QR codes landed in one shared inbox with no owner.
What changed: instant AI replies, store-level routing, and CRM updates within seconds.
- Average first reply: under 5 minutes
- Hot buyers flagged to managers automatically
- Less copy-paste from chat into sheets
If your retail team shares one WhatsApp number today, start with routing and ownership before adding more bots.